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Jeff Walling, Joe Hete, Marcia Smith, and Chuck Hatfield at presentation of Marcia's reward check |
Marcia Smith, Warranty Administrator in Maintenance, was paying attention to her Explanation of Benefits (EOB) from United HealthCare. When she saw that a service that she received had been billed twice, she called the ABX Air Benefits Department. As a result of Marcia's actions, United Health Care has been able to reverse the claims and ABX has received a refund in the amount of $1000. Her reward is 10% of the refund. Friday, February 29th, Joe Hete surprised Marcia with the $100 reward check. |
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Medical billing is difficult and complicated, and mistakes are made. Double-check the Explanation of Benefits from United HealthCare. If you see double billing or charges for services you didn’t receive, let us know at abx.benefits@abxair.com or by calling (800) 736-3973 x62567. In the past, an ABX employee identified $4,500 in overcharges in a single medical payment. Pointing out the error saved the Company money, and the Company then rewarded that employee with a $450 check for his efforts. * ABX Air, Inc. is self-insured, which means the Company pays all of our medical claims directly. Any reductions to your bills are dollar-for-dollar savings to the Company and will help hold the costs down for all of us. If you identify an overpayment by United HealthCare, which is then refunded as a result of the information you provide, you also will receive 10 percent of the savings! *These checks qualify as income and are, therefore, subject to taxes. This program is available to any benefit-eligible employees not covered by a collective bargaining agreement. Identification of underpayments by the insurance company do not qualify for the reward. |
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